Issue: A Good Employee Turns Scratchy

Cites consultant Kerry J. Sulkowicz
Featured on Business Week

An impressive employee diligently works her way up through the ranks – only to give a subpar performance once she gets to the top.

Beth Waggoner watched in amazement as a promising employee she had promoted performed so poorly it put an entire organization in danger of sinking. An accountant who loves animals, Waggoner was serving (pro bono) as president of the board of directors for Paws Need Families, a no-kill nonprofit cat shelter outside Philadelphia.